WE LOVE DOGS AND DOG LOVERS

Welcome all dog lovers. Our store is designed to provide the best service and best products to insure that our pets get the best of everything. Of all the animals on the planet, dogs are the most loved and revered of all animal species. They are the best companions, most loyal and useful of all animals.

We all try to give our dogs the things they need. We want them to have the things they need and want during their short time they are with us. Our store is designed to provide some of their needs and their care keepers wants. We invite you to browse through our store and return frequently.

Our store is family owned and operated since 2004 under the company name Lumark, LLC. We all have had dogs during our life and understand why so many people love their pets and want them to have great products. We are dedicated to provide information, service and the best products. We specialize in sweaters and other apparel, but we also provide a multitude of other dog products.

We know that raising a pet is a very expensive these days. Vet and upkeep expenses mount up quickly. We try hard to give our customers the most economical and quality products that we possibly can. We have initiated a Customer Appreciation Program this year to help our customers buy products at an even deeper discount. We strive to keep our customers by providing excellent service and products. Our sweaters are so popular, that we sell out of different sizes and styles every year. New styles are offered late summer or early fall.

We invite all of our visitors to e-mail us with suggestions and questions. We have a newsletter that we publish periodically with information, articles and introducing new products. We offer free advertising for all charitable pet organizations. To place and ad on our site, contract us by e-mail.

Please review our company policies listed below. If you have any questions, we will be happy to answer them.

We have selected PayPal as our credit card processor. They are the most trusted processor on the internet. PayPal keeps all the credit card transactions confidential by not providing any credit card information to the merchant. This method eliminates the possibility of dishonest or careless people getting access to customers credit card information. PayPal also provides additional services to the merchant and the customer such as invoicing for special purchases.

We are located in Tulsa, Oklahoma. We operate several internet stores listed below. We invite you to visit any or all of these stores for great products and great prices. We welcome any questions or suggestions from our great customers..

Visit our stores at these links:

www.SpecialGiftsForSpecialPeople.com

www.TulsaTreasuresEngravableGifts.com

www.TulsaWineCellar.com

SHIPPING AND PROCESSING POLICY

We only ship in the lower 48 states of the USA. If an order is placed for shipping outside of the lower 48 states your order will be cancelled and a 15% processing fee will be deducted from your refund. If you want shipment to an other destination, you must contact us before you order or you will incur this handling charge. When shipping is not stated as free, shipping cost for each item is usually is $6.95. However, when the product weighs more the shipping could be higher. When we offer free shipping, the free shipping is limited to the lower 48 states. In stock orders that are received between Monday and Friday will be shipped within 2 to 5 business days or less. We make every attempt to process our orders within the same business day. In most cases, orders are shipped the following business day. Orders received late Friday and during the weekend cannot be processed until the following Monday. You will be notified by e-mail when your order is processed. All of our products are shipped via ground shipping or US Postal.

PAYMENT AND RETURN POLICY

All of our transactions are processed through PayPal. PayPal accepts all major credit cards as well as PayPal accounts. If you are not completely satisfied with your purchase, you may return the merchandise within (30) thirty days of purchase (unless stated otherwise) for your refund. Engraved or monogramed gifts cannot be returned unless they are improperly engraved or monogramed. Original packing and all contents are required when the merchandise is returned. Defective or wrongly shipped items must also be returned in their original packaging with all contents. E-mail us for instructions and authorization prior to returning items.  You must receive authorization to receive a full purchase price refund. Your purchase price will be refunded in full within 10 days after your return has been received.. Buyer is responsible for return shipping costs accept for defective or wrongly shipped items. Credits for items damaged in shipping must be claimed with the carrier. Our Customer Service Department is open 9 to 4 central time, Monday thru Friday and closed on Holidays.

PRIVACY POLICY

Your privacy is very important to us. We will not disclose your personal identifiable information to third parties, unless absolutely necessary in order to complete a sales transaction between our site and the user, that involves a third party. . We will never sell or give your name, e-mail address or phone number to any company or individual. The exception is when we have an item shipped to you from a distributor or a manufacturer, we give them names, addresses and phone numbers in case there is a shipping problem.

REBATE POLICY

All rebates will be issued within a 30 day period from the date of the original sale. All rebates will be in the form of a credit to the credit card used in your purchase. You will be advised at that time by e-mail that your account was credited for the rebate amount. We stand by our statements and guarantee that the rebates will be disbursed within the stated time. There are no rebates issued for returned products.

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